Due to ever increasing costs for transport and fuel we have adjusted our transport prices as of July 2018. Many of our goods are restricted for transport because of dangerous goods regulations. All our transports comply with ADR regulations and is shipped with ADR certified forwarders. Unfortunately this also can bring about increased costs for some locations.
Over the years we experianced most of our shipping problems with our shipments to our Frech customers. We now route our shipments to France via Net Express Europe . This proved to be a good choise so far. The number of mishaps e.g. lost and damaged parcels has dramaticallly decreased and also transit times are more reliable now. This increased efficiency has a price however and costs of transport went up quite a bit. We think it is worth it in terms of speed, service, efficiency and less damaged goods. We hope that you will agree.
Our transport prices are based on best offers from our logistic partners. Delivery times are indicative, based on averages and not guaranteed. In case that not all items of your order are readily available, we will contact you immediately. When your order is ready for despatch you will receive an order-confirmation with a payment request. We will keep you informed on the status of your shipment at all times.
All orders will be manually processed by our sales team and the availability of the items on your order will be checked. We will also check if you are elligable for VAT free delivery (IC-transaction) in the case that you supplied us with your sales tax identity data. Than we will send you an order confirmation with a payment request. Thus you will never pay for items that are not readily available for shipment.
For some remote area's in specific countries a surcharge for remote area's may be applicable. If this is the case we will inform you before your order is shipped or paid. Via this link (dhl_express_remote_areas.pdf ) you can check if a surcharge is applicable for your destination.
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If your Company is located in another EU country (not in The Netherlands) and you supply us with a valid VAT number we can apply for VAT free delivery for you (IC-Transaction). Please supply us with your full company name, registered location and VAT number. We will check your VAT number with the Tax Agency. In case the application is approved we will ajust your invoice accordingly.
Shipment to countries outside of the EU is free of Sales Tax. Since our Shop Software does not provide for this option we kindly ask you to add the remark "EXPORT" in the note field when you finalize your order. Our sales team will than adjust your invoice accordingly. Please keep in mind that you may have to pay sales tax and import taxes in the country of destination.
The transport that we offer is a service to our customers that we supply on cost basis. Indicated transit-times are averages and by no means guaranteed. FormX does not except any responsibility or damage claims for untimely delivery, nor will we except return of the goods in case that delivery does not meet your schedule.
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